Week In Review – Aug 23th
Well I wanted to talk about a company today that gives the kind of customer service that you wish you could get from all the companies you do business with on and off the Internet.
I have always thought since I joined this company about two years ago that they were exceptional both in their services and in the treatment of their customers.
But that was really brought home to me this past week. Let me tell you the story.
First I wanted to use a new service that I had read about in Aweber, but had not tried it out yet. So I logged in to my Aweber account, created my message and scrolled down looking for the new service.
Well what I found was a little disappointing. BTW the service I was looking for was Aweber's new "Send Window" service. It allows you to set the days of the week and hours of the day that you would like your messages to go out.
It told me that service was not available in my plan and I would have to upgrade. Needless to say, I was a little upset. They had never said this was an additional cost.
So I immediately called Aweber on the phone. I have done this several times before and they have ALWAYS been more that helpful.
When I told the representative... and I wish I could recall his name... what my problem was he said there was no problem that the upgrade was actually less that the plan I already had. I have NEVER heard of upgrading for less money, but that is exactly what happened.
The plan I had was $19.95 per month and the new plan with the new features was $19.00 per month. I couldn't believe it. He said he could switch me to the new plan over the phone and that is where my next problem came in.
I have a budgeted amount money each month for my online activities and it being so close to the end of the month, I told him I would just wait until the first of the month becasue I didn't have the money available that day.
He said that was no problem, that I would just be invoiced and could pay it later.
I still don't know where the misunderstanding came about, maybe he didn't know that I was on automatic draft, But, anyway the the prorated amount went straight to my bank and caused me to have an overdraft charge of $36 . Again I was a little upset, so back to phone.
I explained everything to the customer service representative and she said she would look into it and get back with me and that is exactly what she did.
She not only apologized for the misunderstanding but me told they would immediately refund the $36 the bank had charged me. The refund showed up in my bank in two days which I thought was also unusual. It normally takes longer than that to get anything done thought the bank.
I tell you, if any one out there needs Autoresponder Service, you certainly can't do better than Aweber. I would recommend them to my best friend and have.
If you are not sure, why not take a test drive for free.
Helping over 61,000 businesses like yours raise profits and build customer relationships using AWeber's opt-in email marketing software for over 10 years.
Tagged with: Aweber • Btw • Customer Service • Days Of The Week • Misunderstanding • Money • New Features • Scrolled Down • Several Times
Filed under: Business
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